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CONTACT US
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POLICIES
Damaged Merchandise:
Damaged shipments from handling must be claimed with the freight carrier. If any
cartons are missing or damaged, be sure to note this on the freight bill. If you notice
concealed damage after the driver has left, keep all the packing and call the freight
carrier to return and inspect the damage and file a claim. We cannot be responsible for
damage caused by the freight carrier.
Damaged shipments from handling must be claimed with the freight carrier. If any
cartons are missing or damaged, be sure to note this on the freight bill. If you notice
concealed damage after the driver has left, keep all the packing and call the freight
carrier to return and inspect the damage and file a claim. We cannot be responsible for
damage caused by the freight carrier.
Manufacturers Defects:
If a product appears to have a manufacturers defect, call our store at (352)895-5862 for
instructions. Do not return items to us without first calling to receive instructions. If an
item is to be returned to us due to a manufacturers defect, you must first receive a
Return Authorization Number.
No packages will be accepted without a Return Authorization Number written clearly on
the box.
If a product appears to have a manufacturers defect, call our store at (352)895-5862 for
instructions. Do not return items to us without first calling to receive instructions. If an
item is to be returned to us due to a manufacturers defect, you must first receive a
Return Authorization Number.
No packages will be accepted without a Return Authorization Number written clearly on
the box.
Return Merchandise Policy:
Permission for any return merchandise must be secured from our return department. For
questions about returning merchandise please give us a call at (352)895-5862. The return of non-
defective merchandise when authorized may incur a 15% re-stocking fee. No packages will be
accepted without a Return Authorization Number written on the box.
Permission for any return merchandise must be secured from our return department. For
questions about returning merchandise please give us a call at (352)895-5862. The return of non-
defective merchandise when authorized may incur a 15% re-stocking fee. No packages will be
accepted without a Return Authorization Number written on the box.
After a return is authorized by our return department:
1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number on the box.
3. Keep your shipping records for proof of shipment in the event of loss of
returned merchandise.
Returns shipped via U.S. Postal Service (USPS) or with a value of over $100.00
should be insured.
We are not liable for return merchandise that does not reach our return
department. We will notify you via phone, mail, or e-mail of your refund once we
have received and processed the returned item
You can expect a refund in the same form of payment originally used for purchase
within 14 to 21 business days of receiving your return. Please note that we can
refund shipping costs only if the return is a result of our error.
1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number on the box.
3. Keep your shipping records for proof of shipment in the event of loss of
returned merchandise.
Returns shipped via U.S. Postal Service (USPS) or with a value of over $100.00
should be insured.
We are not liable for return merchandise that does not reach our return
department. We will notify you via phone, mail, or e-mail of your refund once we
have received and processed the returned item
You can expect a refund in the same form of payment originally used for purchase
within 14 to 21 business days of receiving your return. Please note that we can
refund shipping costs only if the return is a result of our error.
Shipping Charges:
Shipping fees are calculated based on UPS Ground shipping rates. We've
adopted this system so that it would be easy to understand and be
friendly to both our retail and wholesale customers. All shipping fees will
be displayed within your shopping cart upon checkout.
Shipping fees are calculated based on UPS Ground shipping rates. We've
adopted this system so that it would be easy to understand and be
friendly to both our retail and wholesale customers. All shipping fees will
be displayed within your shopping cart upon checkout.
Contact Us:
Scottsman Electronics Superstore
(352)895-5862
(352)895-5862
(352)895-5862